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  • Orders
    Orders are subject to acceptance by The Seller, Enting Water Cond. Inc. Sending a purchase order or possession of pricing from printed materials from our website does not constitute an order.

  • Pricing
    All pricing is subject to change without notice. Clerical errors in quotations, quotes or any communications are subject to correction. All prices are F.O.B. our plant in Dayton, Ohio or any vendor we may drop ship from. Each box is assessed a $3 handling fee. Any subsequent quantity is assessed a $2 handling fee per box. Cartons for certain products may be assessed to the buyer as well. If you are a wholesale account, you are required to contact The Company in order for us to set your account up for you. If you are not a currently customer, you will need to provide the necessary documentation to qualify for this type of account.

  • Taxes
    All purchases within the State of Ohio are subject to sales tax unless you have proof of tax exempt status. The Seller requires the appropriate tax exempt certification. Any sales tax, use tax, excise tax or import or export duty is to be paid by The Buyer.

  • Credit Terms
    The Buyer may qualify for a credit account based on a credit application provided to The Seller. If an account is not kept current or other concerns arise for carrying such an account, then The Seller may revoke the credit status of any account. Our terms are net 30. Orders placed on the website must be paid via credit card.

  • Pre-Paid Orders
    Pre-paid orders by cash, check or wire transfer are subject to a 2% discount. Pre-paid order discount will be subtracted from any available Freight Allowance discounts. Credit card purchases do not quality for the 2% discount.

  • Freight Allowance
    In order to qualify for a Freight Allowance, your account must be current, defined by you not owing 30 days or more on an outstanding invoice. The Freight Allowance schedule below will not be in addition to a Pre-Paid discount if qualified.
    - 6 Units* or $2,500 total order = 1.5% Freight Allowance
    - 12 Units* or $5000 total order = 2% Freight Allowance
    - Orders of $20,000 or more = 2.5% Freight Allowance
    * A “Unit” is a complete Water Softener, Automatic Filter or Reverse Osmosis System.

  • Shipping
    It is the responsibility of the buyer to either pickup the product(s) or to instruct Enting Water to ship the order. The Seller will ship your order with the lowest prices freight forwarder unless The Buyer requests otherwise. The Buyer may make their own freight forwarding arrangements. If you choose your own freight forwarder, you will need to make the pickup arrangements and communicate these to The Seller for pickup between the hours of Monday through Friday E.S.T. from 8 AM till 4:30 PM. The Seller cannot be held liable for delays in shipping beyond our control.

  • Hazardous Materials
    Chlorine pellets, Potassium Permanganate and materials that qualify as Hazardous will be drop shipped from The Vendor and must be ordered in the minimum quantities that the vendor requires. By agreement with our vendor, we cannot sell Birm or MTM into the state of California due to Proposition 65.

  • Freight Claims
    The products that ship from The Seller leave our warehouse in good condition. It is the responsibility of The Buyer to inspect any and all shipments for damage. The Buyer must make the appropriate damage claim against the Freight Carrier. We will assist you as required. All such claims are to be made within a 48 hour time frame from receipt of the order.

  • Returns
    All returns are subject to approval. You must call or email customer service to request a Return Authorization number. Products that have been used or installed are not eligible for return. Products past 30 days of the order are not eligible for return. A re-stocking fee of 20% will be assessed if an RA has been provided and The Buyer must pay the return shipping costs.

  • Warranties
    The Seller does not extend the warranty to The Buyer beyond the stated warranties from the manufacturer of each component. Purchasing an item or system from our website does not allow for a field service warranty nor installation unless we agree to that at an additional cost. The application and installation of any products is not warranted by The Company.

  • Installation
    Installation may be available upon request only in SW Ohio.

  • Privacy Notice
    We are sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. You may opt out of any future contacts from us at any time by contacting us via the email address or phone number given on our website. We take precautions to protect your information. Any sensitive information is encrypted and transmitted to us in a secure way both online and offline. We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.