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Miamisburg Ohio has recently installed what they call a "softening plant". Actually, it is a water hardness reduction plant which is different. The water that they deliver will not be soft, just less hard. On 11/27/18 we tested Miamisburg water at 15 grains hard. Since the piping system has been exposed to hard water for many years, the hardness will increase as it travels through the water distribution system so when they say it leaves the plant at 10 grains, it will end up being around 14 grains (as an example) so don't go by their stated goals. Contact us on how to adjust your water softener at info@enting.com. We will need your model number or a picture of the control valve.